As lots of you know already, Kevin Kline (blog|@KEKline) has joined us here at SQL Sentry. I've followed Kevin myself for a good while, so I'm really excited to have him here with us.
One of the first things Kevin asked of me was to list the top 5 technical issues we see while providing customer service for SQL Sentry. For our Client Services team, technical support is far more than just supporting our own software products or managing licenses. Everyone on the team is deeply trained in SQL Server, Windows and Microsoft .NET. In fact, in general, any member trained on our Client Services team should be able to walk into the role of a Windows sysadmin, SQL Server DBA or .NET Application Developer with very little adjustment effort.